About Us

Service Awards

#1 Service Rating by Peer Group

At Stan’s, we are focused on providing consistent service excellence to our customers. We have implemented a proactive service management system which includes device health monitoring technologies. This enables us to anticipate maintenance schedules and avoid machine failures. Additionally, our service technicians undergo extensive and ongoing technical training and have access to a fully stocked and automated parts inventory. As a result, your machine will be repaired quickly and correctly the first time.

Ricoh Circle of Excellence Award

We are proud of our reputation for delivering service excellence to all of our clients, and that reputation is recognized in our industry. For example, we have earned the Ricoh Circle of Excellence Award every year since the program began in 2013. That ranks the Stan’s service team among the top 10% of the 400 Ricoh Service Centers in the United States.

View our 2022 letter of recognition from Ricoh as a RFG Circle of Excellence Certified Dealership.

Toshiba ProMasters Elite Award

Woodstock, IL, March 14th, 2022 — Toshiba America Business Solutions today selects Stan’s-LPS Midwest as a 2022 ProMasters Elite Certified Dealer.

Stan’s-LPS Midwest earns this distinction by exceeding Toshiba’s highest level of service performance for customer support.  Toshiba’s ProMasters Elite Certification program particularly recognizes authorized Toshiba resellers for providing exceptional service, training, and customer support.  Toshiba conducts a recertification evaluation for each Toshiba Elite dealer annually.

“Stan’s significant time and resource investment into becoming service experts of our industry-recognized e-STUDIO multifunction printer line is enabling their team to support customers at the highest possible level,” stated Toshiba America Business Solutions Vice President of Service and Support Kenneth Hiteman.  “Attaining our Elite Status indicates Stan’s-LPS Midwest is in the top tier of Toshiba resellers operating across North and South America.”

“We are honored to be recognized as a Toshiba ProMasters Elite Dealer. We want to congratulate our exceptional team of technicians and support staff for their continued commitment to service excellence.” -Mark Steadman, Stan’s-LPS Midwest President

View our official certificate of achievement from Toshiba here

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